Privacy Policy

Last update: August 2024

GetMyAdvisor.com (“we,” “us,” or “our”) values your privacy. This Privacy Policy (along with our Terms of Use and any other policies referenced herein) outlines the policies and procedures of GetMyAdvisor.com regarding the collection, use, and disclosure of information through the www.getmyadvisor.com website, as well as any other media form, media channel, mobile website, or mobile application related, linked, or otherwise connected to it (collectively, the “Platform”). It explains the information we gather about you, how we use that information, the lawful basis on which we use it, and to whom we disclose it. The policy also delineates your rights and our obligations regarding your information, along with information on whom you can contact for further inquiries.

By accessing our Platform, you confirm that you have read and comprehended this Policy. Please note that this Policy may be subject to periodic changes; any modifications will be posted on this Platform, and we will take additional steps as required by applicable law. We recommend checking the Policy periodically for updates or changes.

1. Information Collection

1.1 Information You Provide to Us

When you register on the Platform, use its features, complete forms, or participate in surveys, we request certain personal information. This may include your name, contact details, profile information, physical address or billing details, tax information, details from other social networks, educational background, profession and expertise, and information about services you’ve posted or requested. Additionally, we may collect authentication information, such as copies of your government-issued ID, passport, business license, and driving license, as permitted by applicable laws. Your use of the Platform may also generate information related to your interaction with the platform, which is aggregated with data from other users to enhance our services.

We may collect personal information about you in various ways, including:

Personal Information: When using the Platform, we may require or collect information that identifies you as an individual and can be used to contact or identify you. Personal Information encompasses your name, email address, company name, billing address, profession, education, specialties, certification, and phone number.
Identity Verification: We may collect Personal information, such as your full name, business name, and tax registration/identification number, to validate your identity. As required by law, we may request documents for verification, such as a copy of your Emirates ID, valid UAE business license, passport, driving license, or a photo or billing statement.
Biometric Identifiers: For identity verification and detecting fraud, identity theft, or misuse of your account, we may collect Personal Information through facial recognition and other technologies. This could include a photograph of your face, a selfie, or data about your interactions with the Platform. Documents, such as a copy of your government-issued IDs, may be requested for verification. Periodically, GetMyAdvisor.com may require you to submit another or updated image of your face compared to your government-issued IDs. The collected biometric identifiers or information are used solely for verifying your identity and ensuring platform security and integrity.
General Audience Platform: The Platform is intended for a general audience aged 18 years and older. We do not knowingly collect Personal information from individuals younger than age 18. If we become aware that a child younger than 18 has provided us with Personal Information, we will make commercially reasonable efforts to delete such information from our files. If you are the parent or legal guardian of a child younger than 18 and believe that GetMyAdvisor.com has collected Personal Information from your child, please contact us at help@getmyadvisor.com.
User Profiles: You have the opportunity to create a profile that may include Personal Information, photographs, examples of your work, details about work performed both on and off the Platform, specialties, feedback/rating information, and other details, including your username and company name. The information within your Profile will be visible to all GetMyAdvisor.com Users, making it accessible to the entire Internet, including Clients, Advisors, visitors, and search engines such as Google and Bing. If you believe that an unauthorized profile has been created about you, you can request its removal by contacting us at help@getmyadvisor.com.
Collection of Third-Party Personal Information: We collect specific personal information from you about your contacts or friends, including their first name, last name, and email address when you provide it to us.
Feedback: We collect public feedback from GetMyAdvisor.com Users regarding their experiences with other GetMyAdvisor.com Users on our Platform. Please be aware that any public feedback you provide on the Platform about your interactions with other GetMyAdvisor.com Users or that is submitted about you by fellow Users is publicly visible on the Platform. In rare instances, we may remove feedback in accordance with the relevant provisions outlined in our Terms of Use. Private feedback you share about your experiences with other GetMyAdvisor.com Users or that is provided about you by others will not be publicly viewable.

Additionally, we gather feedback from Users about our Platform. This information is utilized to address your inquiries, enhance the functionality of the Platform, and develop new products and features. We may also collect information from your communications with GetMyAdvisor.com, your posts on our blogs or forums, and your interactions with other users of GetMyAdvisor.com. This information is employed to monitor the Platform, prevent fraud and inappropriate content or behavior, and ensure the legitimate, safe, and secure use of the GetMyAdvisor.com Platform.

You are not under a statutory obligation to provide us with any information. However, you may have a contractual obligation to do so. Failure to provide specific information may result in our inability to provide our Platform services to you.

1.2 Information Collected Automatically

Similar to other online companies, we receive technical information when you use our Platform. We employ these technologies to analyze user behavior on the Platform, enhance its functionality, and provide you with advertisements that align with your interests. Information is collected while you access, browse, view, or use the Platform. Essentially, when you use the Platform, we gather personal information related to your usage, including communications with other users, searches, pages visited, and other actions performed on the Platform. We also collect, utilize, and process information associated with such usage, encompassing geo-location data, IP address, device details, connection specifics, browser information, web-log data, and the URLs of web pages you’ve interacted with before or after using the Platform.

This information serves various purposes, including the provision of our services, improvement of user experience, personalization of your browsing experience, and monitoring the Platform to prevent fraud and inappropriate content or behavior. We and our third-party service providers, including analytics and content providers, may automatically gather specific information whenever you access or interact with the Platform. This data may include your browser and operating system, the URL or advertisement that directed you to the Platform, search terms entered into a search engine leading to the Platform, areas within the Platform visited, links clicked, pages or content viewed and their durations, and other statistics about your interactions, such as content response times, download errors, and visit durations on specific pages.

This automatically collected log information may be combined with other information we collect about you to enhance the overall quality of the Platform and to improve marketing, analytics, and Platform functionality.

GetMyAdvisor.com and its partners utilize technologies to analyze trends, administer the Platform, track users’ movement around the Platform, and gather demographic information about our user base. The technologies employed to automatically collect information from GetMyAdvisor.com Users may include the following:

Web Beacons: We, along with our marketing partners, affiliates, analytics, and service providers, may utilize software technology known as “web beacons” and/or “tracking tags” to monitor the effectiveness of content on our Platform and deliver relevant advertising to you. Web beacons, small graphics with unique identifiers, may be invisible to you and are embedded in the web pages you view or email messages you receive. These are employed to track online activity, count visitors to our Platform, monitor how GetMyAdvisor.com Users navigate the Platform, count opened emails, or track the views of specific articles or links.
Embedded Scripts: We, along with our marketing partners, affiliates, analytics, and service providers, may employ software technology called an Embedded Script. An Embedded Script is programming code designed to collect information about your interactions with the Platform, such as the links you click on. The code is temporarily downloaded onto your computer or other device and is deactivated or deleted upon disconnection from the Platform.

Additionally, we and our marketing partners, affiliates, analytics, and service providers may use various other technologies (such as tags) that collect similar information for security and fraud detection purposes. Third parties may be engaged to perform these services on our behalf.

1.3 Information Received from Third Parties

We may also receive information about you from third parties, enhancing our understanding and enabling a more personalized experience. This may occur through co-marketing agreements or as per your explicit request, such as when you opt to sign in with a third-party service. When amalgamating externally sourced information with data collected through the Platform, we treat the combined information in alignment with this Privacy Policy. Our channels for receiving information from third-party vendors and other commercially available sources include:

Data Enhancement: Third-party vendors supply us with data to complement the information we collect about you, ensuring compliance with applicable laws. For instance, we receive fraud alerts from service providers to fortify our fraud prevention and risk assessment endeavors. Additionally, information from enrichment service providers enhances and tailors your experience, while insights from advertising and marketing partners help manage and measure our campaigns.
Third-Party Service Integration: If you link, connect, or log in to your account through a third-party service (e.g., Google, Facebook, LinkedIn), we obtain specific information, such as your registration and profile details. This information varies and is governed by the policies of that service or as authorized by you through your privacy settings on that platform.
Account Integration: Should you integrate your account information from third parties or connect your account with third-party systems, tools, or products, we receive relevant information based on your permissions from those third parties.
Invitations and Referrals: Upon receiving an invitation to GetMyAdvisor.com from another user, for example, through our collaboration tools and referral program, we collect limited information such as your email address or contact details. This data is utilized for the intended purpose and in accordance with the terms outlined in this Privacy Policy.

This comprehensive approach to gathering information from various sources ensures a robust and tailored user experience while maintaining strict adherence to privacy standards.

2. Legal Grounds for Processing Personal Information

Under applicable laws, all processing of your personal information is justified by a “lawful ground.” In the majority of cases, processing is justified based on:

Consent: You have provided consent for us to use your personal information for a specific purpose.
Contractual Necessity: Our use of your personal information is necessary to perform a contract or take steps to enter into a contract with you (e.g., to provide purchased services).
Legal Compliance: Processing is necessary to comply with a relevant legal or regulatory obligation (e.g., fraud prevention).
Legitimate Interests: The processing supports our legitimate business interests (e.g., improving services) while respecting your interests and fundamental rights, conducted proportionately.
Operational Legitimate Interests: Processing is necessary to support our legitimate interests in the operation of our business.
Legal and Regulatory Obligations: Complying with legal and regulatory obligations, such as record-keeping for tax purposes or providing information to public bodies or law enforcement agencies.

Examples of ‘legitimate interests’ include:

To benefit from cost-effective services (e.g., utilizing IT platforms offered by suppliers).
To verify the accuracy of information provided by a third party.
To prevent fraud or criminal activity.
To safeguard the security of our IT systems, architecture, networks, and physical premises.

Regarding sensitive personal data, we will process such data:

If required by law to meet ‘know your customer’ and ‘anti-money laundering’ obligations.
To fulfill obligations under employment, social security, or social protection law.
To establish, exercise, or defend legal claims.
When you have made the data manifestly public.

3. Use of Information

The information collected through the Service is utilized to provide and enhance the Service, process your requests, prevent fraud, furnish you with relevant information and advertising, ensure legal compliance, and, where applicable, with your consent. Your personal information will be used for the following purposes:

3.1 Service Provision and Security:

To deliver quality service and ensure security.

To operate the Platform and fulfill our obligations to you.
To develop and improve our Service, utilizing information for identity verification.
To establish and set up your Account, verify or re-issue a password, log your activity, enable communications with other members, provide customer support, and contact you as needed.
To complete transactions, address inquiries, process registrations, and verify the validity of provided information.
For compliance and internal business purposes.
To understand, analyze, and enhance our services, as well as to customize and personalize the Service, improving your overall experience.

3.2 Administrative Communications and Promotion:

To contact you with administrative communications.
To promote and advertise the GetMyAdvisor.com Platform, GetMyAdvisor.com newsletters, marketing or promotional materials, and other information that may interest you.
Communication channels may include email, post, SMS, telephone, or targeted online advertisements.
Our processing of your personal information for marketing purposes is based on our legitimate interest, your consent, or as otherwise permitted by applicable laws.
You have the right to prevent direct marketing by using the opt-out link in each communication or by emailing help@getmyadvisor.com.
We take measures to limit direct marketing to a reasonable and proportionate level, sending communications believed to be of interest or relevance based on the information we have about you.

3.3 Ensure Platform Integrity and Prevent Fraud:

Monitor, track, and prevent fraudulent and inappropriate activities.
Monitor content integrity, conduct security investigations, and risk assessments.
Verify or authenticate information provided by users.
Enforce Terms of Use and comply with applicable laws.
Conduct behavioral analytics for the above objectives.
In cases of detected risky activity, may restrict or limit user abilities on GetMyAdvisor.com.

3.4 Maintain Business Records and Legal Compliance:

- Maintain appropriate business records.
- Comply with lawful requests by public authorities.
- Comply with applicable laws and regulations, or as otherwise required by law.
- Conduct investigations to enforce the law.
- Protect the property and rights of GetMyAdvisor.com or third parties.
- Ensure public safety and prevent illegal, fraudulent, unethical, or legally actionable activities.
- Use Device Identifiers to identify GetMyAdvisor.com Users.
- Use and disclose Personal Information in ways required to comply with legal obligations.

3.5 Tailor Content and Offers:

Customize content and present offers on the Platform and other online platforms.

3.6 Honor Contractual Commitments:

Process personal information to meet contractual obligations to investors or in anticipation of entering into contracts with users.

3.7 For Our Legitimate Interests:

Provide Platform and Service.
Detect security incidents and protect against malicious, deceptive, fraudulent, or illegal activity.
Measure interest and engagement in the Platform.
Customize ads for short-term, transient use.
Improve, upgrade, or enhance the Platform.
Develop new products and services.
Ensure internal quality control and safety.
Authenticate and verify individual identities.
Debugging to identify and repair errors.
Audit interactions, transactions, and compliance activities.
Enforce agreements and policies.
Analyze and improve business.
Conduct communications, including marketing and responding to inquiries.
Address information security needs and protect Users, GetMyAdvisor.com, and others.
Manage legal issues.

4. Data Retention

Our overarching principle is to retain personal information only for the duration necessary to fulfill the purpose for which it was initially collected. However, certain circumstances may warrant the retention of your personal information for extended periods. We adhere to the following guidelines for retaining personal information:

4.1 Operational Relevance:

Retain information for as long as it is necessary and relevant to our operations. This ensures an accurate record of your interactions with us, facilitating resolution in the event of complaints or challenges.

4.2 Closed Accounts:

Retain personal information from closed accounts to comply with applicable laws.
Prevent fraud, collect outstanding fees, resolve disputes, troubleshoot problems, assist with investigations, enforce our Platform terms, and take other actions as permitted by law.

Additionally, copies of your information may persist for an extended duration for backup and business continuity purposes. To maintain accuracy and relevance, we encourage you to routinely update the provided Personal Information. This proactive approach ensures that we have the most accurate and up-to-date information about you.

5. Information Sharing and Disclosure

We disclose your personal information to third parties according to the details outlined below:

5.1 With Other Users and Platform Visitors:

Upon registration, certain details such as your username, location, company name, and additional information related to your activity become public and visible to all Platform users.
Information made public includes photos you upload, your published portfolio, service and company details, education, profession, specialities, ratings, and any additional information added to your profile.
Your information is shared with other users when you engage in messaging or other forms of communication with them.
When you publish information or share data with fellow GetMyAdvisor.com users, you do so at your own risk.
If you share personal information with other users, including Advisors providing services through GetMyAdvisor.com, this information is shared separately with other users, each acting as controllers of their respective data.
While GetMyAdvisor.com and our Terms of Use mandate Advisors to maintain the confidentiality of shared information, we cannot guarantee that all users will adhere to this requirement. You are responsible for ensuring that other users comply with your standards.

5.2 With Service Providers:

We share personal information with various service providers for essential business purposes related to the operation of the Platform, the management of your Account, and the provision of additional services and solutions. These service providers encompass a range of functions, including hosting services, billing and payment processors, CRM systems, maintenance services, database management, online advertising, fraud detection, enhancement of GetMyAdvisor.com’s features, forum hosting, community management services, data and cybersecurity services, web analytics and performance tools, translation tools, IT SaaS services, session recording, communication systems, mailing systems, data optimization, marketing services, and consultation with our advisors or technical consultants.
In alignment with applicable legal requirements, we implement suitable technical and organizational measures to ensure that third parties adhere to safeguarding your personal information. These providers are obligated to process the information only as per our instructions.

Additionally, we may collaborate with advertising agencies and vendors leveraging technology to comprehend user interactions with our Platform. These vendors may use technologies to deliver advertisements tailored to your interests. Opting out of receiving interest-based advertising is an option available to you.

GetMyAdvisor.com collaborates with, or may potentially collaborate with, network advertisers, ad agencies, analytics service providers, and other vendors. Their role includes providing insights into Platform traffic, including pages viewed and user actions, serving our advertisements on external websites and mobile apps, and furnishing data on Platform usage and advertisement effectiveness. Service providers may collect specific information about your visits and activities across the Platform and other online platforms. They may employ tracking technologies on your device to show targeted advertisements. It is noteworthy that some of these entities may collect Personal Information during your visits to the Platform or other online platforms and services.

5.3 For Legal Reasons:

We disclose personal information under the following circumstances:

Legal Obligations:

Sharing information with law enforcement agencies, public authorities, or other entities in response to a subpoena, court order, judicial process, or regulatory authorities, as mandated by law or reasonably necessary to comply with legal processes.
Disclosing personal information to law enforcement authorities when deemed necessary to investigate actual or suspected fraud, violations of the law, security breaches, or breaches of this Policy.
Responding to claims against GetMyAdvisor.com and taking actions to protect the rights, property, or personal safety of GetMyAdvisor.com, our customers, or the public.

Government Requests:

Sharing information with government agencies as required by law, including compliance with national security or law enforcement requirements and reporting earnings.

Cooperation with Authorities:

Cooperating with government, law enforcement officials, and private parties to enforce and comply with the law.

Discretionary Disclosures:

Exercising our sole discretion to disclose information about you to government or law enforcement officials, or private parties, when deemed necessary or appropriate to respond to claims and legal processes (including subpoenas).

In our sole discretion, we may disclose information to:

Protect the property and rights of GetMyAdvisor.com or a third party.
Safeguard the safety of the public or any individual.
Prevent or halt activities that we consider, or pose a risk of being, illegal, fraudulent, unethical, or legally actionable.

5.4 For Payments and Fraud Detection:

Personal information is shared with payment processors, fraud detection agencies, and similar third parties to facilitate payments on the Platform, secure the platform, and protect it against fraud, unauthorized transactions (such as money laundering), claims, or other liabilities.

5.5 Social Media Partners:

Certain social media features, including single sign-on features, are incorporated into our Platform. Limited personal information is shared with social media platforms (e.g., Facebook and Google) and marketing partners to promote our services or the GetMyAdvisor.com Platform. The functionality of these third-party features is governed by their respective policies.

5.6 Users with Whom You Interact:

Personal information is shared to facilitate interactions between users. For instance, if you are a Client, we may share specific limited information about you with the Advisor to ensure the services provided align with your needs. This sharing of information is limited in scope and intended solely to enhance the services provided by the Advisor and your overall user experience.

5.7 Corporate Affiliates:

GetMyAdvisor.com may share personal information with its parent company, and other related entities under common control. This sharing is for the purpose of operating the Platform, providing services, and other listed purposes. Contact information, including phone number, name, and email address, may be shared with corporate affiliates to offer a broader range of products, services, and promotions that may interest you. GetMyAdvisor.com is not directly involved in negotiations, service delivery, or agreements between users.

5.8 Corporate Transactions:

Personal information may be disclosed in the event of a corporate transaction, such as a merger, sale, transfer of assets, acquisition, bankruptcy, or a similar event. In such cases, data may be disclosed to prospective clients or third parties acquiring or substantially acquiring our business or assets.

5.9 reCAPTCHA Protection:

The Platform is protected by reCAPTCHA, and data collection by reCAPTCHA is subject to the Google Privacy Policy and Terms of Use. The use of Google reCAPTCHA is essential to prevent fraud and misuse of the Platform through automated means. For further details, please refer to Google’s privacy policy.

6. Links to Other Websites

Please be aware that the Platform includes links to third-party websites. If you choose to navigate to a third-party website from our Platform, any information you provide to that website and its subsequent use by the third party are beyond GetMyAdvisor.com’s control and are not governed by this Policy. It is recommended that you review the privacy policies of each website you visit. This Policy exclusively pertains to personal information collected through our Platform. In cases where you upload content, including personal information, to a social network and tag the Platform, your submission is subject to the terms of use and privacy policy of that social network, even if posted on an official GetMyAdvisor.com page. We lack control over these terms and policies and have not independently assessed their adequacy. Therefore, it is advised to review them before sharing any personal information.

7. Security

GetMyAdvisor.com employs commercially reasonable measures to safeguard and secure the information gathered from GetMyAdvisor.com Users. However, it is important to note that no method of transmission over the Internet or electronic storage is entirely foolproof. While we strive to protect your Personal Information, GetMyAdvisor.com cannot guarantee the absolute security of any information you transmit to us. All GetMyAdvisor.com personnel with access to personal information must adhere to internal rules and processes related to the processing of personal data to ensure protection and confidentiality.

We have implemented appropriate technical and organizational measures to guard personal data against unauthorized, accidental, or unlawful destruction, loss, alteration, misuse, disclosure, or access, as well as against other unlawful forms of processing. These security measures consider the state-of-the-art technology, implementation costs, processing risks, and the nature of the personal information, particularly sensitive data.

Although we employ suitable security measures upon receiving your data, the transmission of data over the Internet (including email) is never entirely secure. While we make every effort to protect personal data, we cannot guarantee the security of data transmitted to us.

8. Your Rights

8.1 Communication Preferences:

You have the option to opt out of receiving marketing emails by following the provided opt-out instructions in those emails. However, certain communications related to your Account or Platform usage (e.g., administrative and service announcements) may still be sent via email and other means, and opting out may not affect these transactional messages.

8.2 Data Subject Rights:

In accordance with applicable law, you have the right to:

Access Personal Information: You can confirm whether we are processing your personal information and request access to or a copy of your personal information.
Request Correction: If your personal information is inaccurate, incomplete, or outdated, you can request correction. In some cases, you can update your personal information directly within your GetMyAdvisor.com account settings.
Request Deletion, Anonymization, or Blocking: You may request the deletion, anonymization, or blocking of your personal information when processing is based on your consent, or when processing is unnecessary, excessive, or non-compliant. Note that account deactivation may result from information deletion, and you can close your Account at any time by contacting us at help@getmyadvisor.com.
Request Restriction or Object to Processing: You can request the restriction of or object to our processing of your personal information when processing is non-compliant.
Withdraw Consent: If you withdraw your consent to our processing of your personal information, some Platform features may not be available. Refraining from providing personal information or withdrawing consent may impact your Platform experience.
Request Data Portability: You have the right to receive an electronic copy of the personal information you provided to us.
Be Informed About Third-Party Sharing: You can request information about third parties with whom your personal information has been shared.
Review Decisions Based on Automated Processing: You can request a review of decisions based exclusively on automated processing that could affect data subject rights.

If your Account is closed, access to stored information or materials on the Platform is no longer available. GetMyAdvisor.com retains some personal information to meet regulatory requirements and external obligations. Account closure does not guarantee the permanent deletion of all held information.

Regarding deletion, hiding, or disposal of information or content on the Platform, such actions do not imply permanent deletion. Information may be retained for record-keeping, regulatory, compliance, statistical, law enforcement, and other obligations for a specific period. GetMyAdvisor.com disclaims liability for any deleted content.

9. Updating Personal Information

We are committed to maintaining accurate and current personal information, providing you with the means to update your details through your account profile settings. If you believe your information is incorrect or inaccurate, please notify us promptly. We will promptly investigate and rectify any inaccuracies or provide you with options to update or delete the information, unless retention is necessary for legitimate business or legal reasons. For identity verification during updates, we may request confirmation.

If you encounter difficulties deleting your personal information, please contact GetMyAdvisor.com Support. We will make reasonable efforts to delete the information in accordance with applicable privacy laws.

10. Changes to this Policy

We may amend this Privacy Policy from time to time, with or without notice to you. The new version of this policy will be made available on this page. We encourage you to review this page periodically to stay informed of any updates. By continuing to use the platform after changes are posted, you agree to the updated Privacy Policy.

11. Contacting Us

If you have any questions or comments regarding this Policy, please email our team at help@getmyadvisor.com, and we will make every effort to respond within a reasonable timeframe.

GetMyAdvisor.com platform connects businesses seeking finance, legal and business services with advisors in the UAE.

help@getmyadvisor.com